Hotel Allamanda Aoyama:FAQ

FAQ

You can check in from 3:00PM, and check out no later than 12:00PM.
∗ These times may change depending on your particular plan.

If you will be checking in later than 11:00PM, or if you have informed us of your arrival ahead of time and find out that you will be arriving at a different time than expected, please let us know in advance.
Please note that our Aoyama Street entrance (next to route 246) cannot be used from 12:00AM to 6:30AM.

Our hotel is open 24 hours a day.
There is no curfew. However, please note that our Aoyama Street entrance (next to route 246) cannot be used from 12:00AM to 6:30AM, so we ask that you please use the Jingu Stadium street entrance during those hours.

Yes, free Wi-Fi is available throughout the hotel.

You are free to leave your luggage with us at the front desk on the second floor lobby.
If you wish to have a package delivered, please use the following address:

Hotel Allamanda Aoyama
2-7-13 Kita Aoyama, Minato-ku, Tokyo 107-0061
TEL: +81-(0)3-6432-9074
∗ Please make sure to include your name and dates of your stay on the package label.

Please note that we do charge cancellation fees starting the day before your scheduled arrival.
Day Before: 20%
Arrival Day: 80%
No-Show: 100%

Overnight guests can make use of our parking lot for ¥3,000 per night (which includes the fee for our valet service).
Parking Lot Space: Car Length: 5.7m, Car Width: 2.0m, Car Height: 1.5m

Yes, extra beds can be provided for an additional ¥7,200 per bed.

Humidifiers are available in every guest room.

We ask that our guests please refrain from bringing in animals, birds, or other pets (though we do make an exception for service dogs).

Yes, but please be aware that you may be asked to show your dog's certificate.

Yes, we do.
Please ask for one when making your reservation, and please note that numbers are limited.

Yes, overnight guests can use the gym free of charge.
∗ However, you must be 18 or older to do so.
∗ We ask that any guests with tattoos please refrain from using the gym.

Yes. We accept Visa, MasterCard, American Express, Diners Club, and China UnionPay.

If your anniversary is within 14 days of your stay, we offer a free box of chocolates as a gift, and you can also have flowers or cake delivered for an extra charge.
Please note that these items can take time to be delivered, so we ask that you make your request early.